Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days following order placement and payment confirmation. Orders are not fulfilled or dispatched on weekends or public holidays.

2. Estimated Delivery Time

Standard shipping generally takes 5 to 11 business days once your package has left our fulfillment center.

Delivery timelines may experience minor extensions during seasonal surges, promotional events, or unexpected carrier delays. If a significant delay affects your shipment, our team will notify you directly via email.

3. Shipping Rates & Promotions

Shipping fees are dynamically calculated and shown at checkout based on your destination address and chosen shipping method. Free shipping thresholds or promotional shipping rates will apply automatically at checkout when active.

4. Order Tracking

When your order dispatches, you will automatically receive a shipping confirmation email containing your tracking link. Please allow 24 to 48 hours for the tracking portal to update after receiving your notification.

5. Customs, Import Duties & Taxes

For international deliveries, orders may be subject to customs duties, import tariffs, or local government taxes assessed by the destination country. These additional charges are determined independently by local border authorities and remain the sole responsibility of the customer.

6. Address Accuracy

Please verify that your delivery address is accurate and complete prior to finalizing your order. We are unable to alter delivery destinations once an order has entered our dispatch queue, and we cannot assume responsibility for items shipped to incorrect addresses supplied at checkout. If you spot an error, contact customer support immediately.

7. Missing or Unreceived Shipments

If your tracking status indicates that your package was delivered but you have not physically received it, please contact our support team within 7 days of the marked delivery date so we can initiate a formal trace with the logistics carrier.

8. External Delays

We are not held liable for logistics disruptions caused by events outside our operational control, including customs holds, severe weather conditions, national postal service strikes, or regional carrier bottlenecks.