Refund policy

Return and Refund Policy

Last Updated: November 9, 2026

Thank you for shopping at Laser O'Clock. We want you to be completely satisfied with your purchase of our target alarm clocks. Because we ship our products exclusively within the United States, please review our return, refund, and exchange guidelines below.

1. Eligibility for Returns

  • Timeframe: You have 30 calendar days from the date your order is delivered to request a return.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including the laser gun and clock target).

  • Proof of Purchase: A receipt, order confirmation email, or order number is required to complete your return.

2. Defective, Damaged, or Incorrect Items

We take quality and packaging seriously. If you receive an item that is defective, damaged during transit, or incorrect:

  • Please contact us within 7 days of delivery at alarmgunshoot@gmail.com with your order number and clear photos or videos showing the issue or damage.

  • Once verified, we will arrange for a replacement or a full refund at no extra cost to you.

3. Return Process

To initiate a return, please follow these steps:

  1. Email our support team at alarmgunshoot@gmail.com with your order number and the reason for the return.

  2. If your return is approved, we will provide you with the correct return shipping address within the United States.

  3. Return Shipping Costs: Unless the item arrived damaged or defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within a certain number of days, depending on your financial institution's processing times.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company or bank; it may take some time before your refund is officially posted.

  3. If you’ve done all of this and you still have not received your refund, please contact us at alarmgunshoot@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same model, send us an email at alarmgunshoot@gmail.com for instructions.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to us at:

  • Company Name: Laser O'Clock

  • Email: alarmgunshoot@gmail.com